Shipping & Returns

We use a 3rd party courier delivery company (Royal Mail preferred) to deliver beyond our local area for which there may be a charge. However, we do endeavour to offer free delivery in the UK where possible on orders over £40.

 On acceptance by us of your Order Form we will advise you by e-mail confirmation as soon as in item(s) is dispatched. We will process Order Forms received on Sundays or Public Holidays the next working day. We do not deliver on Sundays or public holidays but in this case we will deliver the Product you request on the next working day.

Anomalies in your submitted personal details may lead to problems or delays in delivery, so before placing your order, please ensure that you have included the full address details, including accurate postcode of the intended recipient and your daytime contact telephone number or e-mail address so that we can notify you in the event that any delivery problems are encountered.

 Whilst we agree to use all reasonable endeavours to ensure that delivery will be within   3 – 5 business working days, you acknowledge that in very occasional circumstances delivery on the requested terms will not be possible. In such circumstances you will be given prior notice wherever possible and we shall either make alternative arrangements or shall reimburse your payment in full.

 In case of delivery to certain locations where a third party is involved, such as offices, hotels and other business locations, the signature of any person authorized to accept delivery on behalf of the organization shall be accepted as proof of delivery to your chosen recipient.

We regret that where goods have been correctly delivered we cannot accept responsibility if the intended recipient has moved, or lives elsewhere. Neither can we accept responsibility for any returns that have been incorrectly processed by a recipient.

 In the instance of there being difficulties in delivering your order to the intended recipient we reserve the right to contact the recipient using the contact details you provide on the Order Form.

All deliveries are made with Royal Mail or Courier and some (orders over £50) may require a signature. If you are not in when a delivery is made the courier will leave a card detailing how delivery can be re-arranged / collected.